Multiservice robots represent a new generation of semi-humanoid robotic systems engineered to streamline complex operations across multiple industries — from HORECA and retail to industrial automation and healthcare environments. Combining AI-driven navigation, plug-and-play configuration, and intuitive programming, these robots eliminate repetitive manual tasks, reduce human error, and boost overall productivity.

Built for flexibility, traceability, and modular integration, multiservice robots can adapt to virtually any process or workspace, whether delivering food in restaurants, assisting patients in hospitals, or handling materials on production floors. They redefine how businesses approach efficiency, safety, and customer interaction, transforming everyday workflows into seamless, data-driven operations.

Multiservice robots are designed for versatility, enabling seamless automation across a wide range of industries. Their modular architecture, autonomous navigation, and AI-driven adaptability make them ideal for complex, high-traffic, or precision-demanding environments.

1. HORECA (Hospitality, Restaurants, and Catering)

In the hospitality industry, semi-humanoid service robots automate repetitive front-of-house and back-of-house tasks:

• Food and beverage delivery robots streamline restaurant workflows and reduce wait times.
• Autonomous tray-return and cleaning systems maintain hygiene and service flow.
• Interactive concierge and reception robots enhance the guest experience with multilingual voice assistance and smart navigation.

Example: Restaurants using service robots have reported up to 30% faster table turnover and 40% lower labor costs.

2. Retail and Shopping Centers

In retail, multiservice robots enhance both customer engagement and store operations:

• Inventory scanning robots track stock levels in real time using RFID or LiDAR-based mapping.
• Promotional robots interact with customers through touchscreens, digital signage, or voice AI.
• Autonomous shelf-replenishment units reduce downtime and ensure merchandising consistency.

Retailers adopting robotics have achieved 20–25% higher operational efficiency and increased customer satisfaction scores.

3. Healthcare and Medical Facilities

In hospitals and clinics, medical multiservice robots assist in logistics, hygiene, and patient support:

• Autonomous delivery robots transport medication, samples, or sterilized equipment safely.
• UVC disinfection modules eliminate pathogens, improving infection control.
• Patient interaction robots provide emotional and logistical assistance in wards and waiting rooms.

Hospitals using medical robots have reduced cross-contamination risks by up to 99.9%.

4. Industrial and Manufacturing Environments

In factories, autonomous mobile robots (AMRs) and collaborative service units optimize workflows:

• Pick-and-place automation for light assembly or packaging.
• Material transport robots streamline logistics between production lines.
• AI-powered inspection units perform quality checks and collect real-time production data.

Industrial robots can increase throughput by up to 35%, with payback periods often under 18 months.

5. Corporate and Office Environments

In modern workplaces, multiservice robots act as operational assistants:

• Autonomous reception robots handle visitor check-ins and navigation.
• Delivery robots transport documents or supplies between departments.
• Cleaning and air-quality monitoring units maintain health and hygiene standards.

6. Education and Public Spaces

In schools, universities, and museums, robots serve as interactive learning and information tools:

• Educational robots deliver guided tours and interactive lectures.
• Safety monitoring robots ensure security and crowd management.
• Promotional or event robots engage attendees with AI-driven communication.